Knowledgebase
Knowledgebase
Knowledgebase
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5 categories · 21 articles
Categories
Browse by topic
Account & Security
Sign-in, two-factor authentication, contacts and keeping your account safe.
Billing & Payments
Invoices, payment methods, refunds, credit and taxes.
Getting Started
Your first week: signing in, your first order, and where everything lives.
Products & Orders
Plans, billing cycles, upgrades, cancellations and shipping.
Support & Help
Tickets, departments, and how to get an answer fast.
Most Popular Articles
What other people read most
How refunds and account credit work
A refund goes back to the card or account it came from; a credit stays on your account and is applied to your next invoice.
Your first week with WBAMS
Everything you need in the first seven days: signing in, placing an order, finding your invoices, and knowing where to get help.
Where everything lives in the client area
A map of the client area: which page holds what, so you never have to hunt.
How to pay an invoice
Paying an invoice takes a minute, and there is more than one way to do it.
Adding and managing saved payment methods
A saved card or bank account settles invoices on their due date and saves typing at checkout. The details are stored by the payment gateway, not by us.
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